How can we help?
Choose the way that suits you. We help patients with bookings and clinics with the queue system.
Email us
Best for detailed questions, or when you want to attach a screenshot.
support@cliniq.biz
Quick answers
I didn't get my verification code
Check your spam or junk folder first. Codes arrive within a minute and last 15 minutes. On the verification screen, tap "Send a new code" (you can ask once a minute). If it still doesn't arrive, contact us and we'll help you in.
I forgot my password
Clinic staff: ask your clinic admin to reset it for you. Clinic admins and the platform team: contact us using the options above and we'll sort it out.
How do I change or cancel my booking?
Open the private link in your booking confirmation message. You can cancel there, add it to your calendar and get directions. To move to a different time, cancel and book again, or call the clinic.
My clinic registration is pending
We review every new clinic before it goes live. You'll be able to sign in as soon as it's approved. If it has been a while, message us with your clinic name.
Can I see the doctor's queue before I go?
Yes. Open the clinic's page from "Find a clinic" to see the live queue, then book a time or join the queue when you arrive.